Complaint Handling

The Debt Negotiators commitment to clients extends beyond providing debt solutions and options. At Debt Negotiators, we believe in providing judgment-free, personalised, understanding service as part of the package.

We also understand that a key ingredient is supplying superior service to all clients is making a concerted effort to understand where we can improve. Debt Negotiators openly welcomes constructive feedback and aims to continually improve all aspects of the personal debt solutions process.

Debt Negotiators will endeavour to investigate all complaints thoroughly, with the utmost sensitivity and in a timely fashion.

You can lodge a complaint below.

Submit a Complaint


If You Are Unsatisfied With the Resolution

You can lodge a complaint through the Australian Financial Complaints Authority (AFCA) or the Australian Financial Security Authority (AFSA). They provide consumers with fair, free and independent dispute resolution for financial complaints and insolvency matters.

Australian Financial Complaints Authority (AFCA)
  • Website:
  • Email:
  • Phone: 1800 931 678 (free call)
  • Postal Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC, 3001
Australian Financial Security Authority
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